Frequently Asked Questions
1. How can I contact PARTS ISLAND?
You can contact us by email, phone, or mail:
Address: 277 Middle Country Rd, Unit #2026, Selden, NY 11784
For faster assistance, please include your order number and a clear description of your question or issue.
2. How long does it take to receive a reply?
We make commercially reasonable efforts to respond as promptly as possible. Response times may vary depending on order volume, weekends, holidays, and the nature of the request.
3. How do I place an order?
You may place an order directly through our online store by adding the desired item(s) to your cart and completing checkout. Once your order is submitted, you will receive an order confirmation if the transaction is successfully received.
Submission of an order does not guarantee acceptance, availability, or shipment. PARTS ISLAND reserves the right to review, limit, refuse, or cancel orders in accordance with our store policies.
4. Can I cancel or change my order after placing it?
Orders are processed quickly, and changes or cancellations cannot be guaranteed once an order has been placed. If you need to request a change or cancellation, contact us as soon as possible at info@partsisland.com.
Any cancellation or modification request is subject to review and may be denied if the order has already entered processing, sourcing, packaging, or shipment.
5. How do I know if a part will fit my application?
Customers are responsible for confirming compatibility, fitment, and suitability before purchase and before installation. While PARTS ISLAND may provide general product information, the final responsibility for verifying that a part is correct for your intended use remains with the customer.
A part that is correctly shipped but incorrectly ordered is not considered defective or incorrectly fulfilled.
6. Are all items in stock?
Not always. Product availability may change without notice due to inventory movement, supplier changes, or system timing. In some cases, an item may become unavailable after an order is placed.
If that happens, PARTS ISLAND reserves the right to cancel the unavailable item, partially fulfill the order, hold the order, or issue an appropriate refund for the affected portion.
7. When will my order ship?
Orders are generally processed after payment has been successfully received and approved. Processing times may vary depending on inventory verification, order volume, product type, fraud screening, shipping destination, and operational conditions.
Estimated shipping or delivery dates are estimates only and are not guaranteed unless expressly confirmed by PARTS ISLAND in writing.
8. Will I receive tracking information?
When tracking is available, shipment confirmation and tracking details may be sent to the email address provided at checkout. It is the customer’s responsibility to ensure that the email address entered is accurate.
Tracking updates are issued by third-party carriers and may occasionally be delayed or incomplete.
9. Why did my order arrive in more than one package?
PARTS ISLAND reserves the right to split shipments when necessary due to inventory location, package size, fulfillment timing, or operational reasons. If your order contains multiple items, they may arrive separately.
10. What should I do if my package is delayed?
Carrier delays can happen for reasons outside our control, including weather, routing issues, high shipping volume, or delivery disruptions. If your package appears delayed, please allow reasonable transit time and monitor the tracking updates.
If you need assistance, contact info@partsisland.com with your order details.
11. What happens if my package shows delivered but I cannot find it?
If tracking shows delivered but you have not received the package, please check around the delivery location, verify the shipping address used at checkout, and contact the carrier where appropriate. Then email info@partsisland.com.
Packages marked as delivered by the carrier are generally treated as delivered unless there is clear evidence to the contrary.
12. What if my item arrives damaged, defective, incorrect, or missing?
If your order arrives damaged, defective, incorrect, or incomplete, you must contact PARTS ISLAND within 14 calendar days of the marked delivery date at info@partsisland.com.
Please include your order number, a written description of the issue, and clear photos of the packaging, shipping label, and product condition. Additional information may be required before the matter can be reviewed.
13. Do you accept returns?
Returns may be accepted only when they comply with our posted Return & Refund Policy. Not all items are eligible for return, and all returns require prior written authorization from PARTS ISLAND.
Returns sent without authorization may be refused or rejected.
14. How many days do I have to request a return?
Any return, refund, exchange, or order issue must generally be reported within 14 calendar days of the delivery date, unless a different timeframe is required by applicable law.
15. Do I need approval before sending something back?
Yes. You must contact PARTS ISLAND and receive return instructions before returning any item. Unauthorized returns are not accepted.
16. Are there items that cannot be returned?
Yes. Unless required by law, items such as final sale products, clearance items, custom or special-order items, used items, installed items, altered items, and certain other categories may not be eligible for return or refund.
Please review the Return & Refund Policy for full details.
17. Who pays for return shipping?
Unless PARTS ISLAND expressly states otherwise in writing, the customer is responsible for return shipping costs, packaging, insurance, and return transit risk.
18. Do you charge a restocking fee?
Approved returns that are not due to a verified PARTS ISLAND error or a confirmed defect may be subject to a restocking fee of up to 25% of the purchase price.
19. Are shipping charges refundable?
Shipping charges are generally non-refundable once an order has shipped, unless the return is approved solely because of a verified error by PARTS ISLAND.
If an order originally qualified for free shipping and is later returned, the actual outbound shipping cost may be deducted from the refund.
20. How are refunds issued?
If approved, refunds are generally issued back to the original payment method. If that method is unavailable, PARTS ISLAND may issue store credit or another form of reimbursement at its discretion, unless otherwise required by law.
21. How long do refunds take?
Once a return is received and approved, refunds are generally processed within 5 to 15 business days. Additional time may be required by your card issuer, bank, or payment provider.
22. Do you offer exchanges?
Exchanges are not guaranteed. If PARTS ISLAND approves an exchange, it will be subject to product availability, return inspection, and any applicable price differences, shipping charges, and policy conditions.
23. Do you offer store credit?
PARTS ISLAND may, at its sole discretion, offer store credit instead of a refund in certain circumstances.
24. What if I entered the wrong shipping address?
Customers are responsible for entering a correct and complete shipping address at checkout. PARTS ISLAND is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete address information.
If a package is returned because of an address issue, any reshipment or refund may be subject to additional charges or deductions.
25. Can PARTS ISLAND refuse an order or return request?
Yes. PARTS ISLAND reserves the right to refuse or cancel orders, deny returns, refuse service, limit quantities, or reject requests where permitted by law, including in cases involving suspected fraud, misuse of store policies, inventory errors, pricing errors, abusive conduct, or other legitimate business reasons.
26. Do you guarantee exact delivery dates?
No. Any delivery date shown at checkout or in shipment estimates is an estimate only unless expressly guaranteed by PARTS ISLAND in writing.
27. Where can I read your full store policies?
Our store policies, including our Return & Refund Policy, Shipping Policy, and Terms of Service, are available on our website and apply to purchases made through PARTS ISLAND.
28. How do I contact you about my order?
For all order-related questions, please contact:
Email: info@partsisland.com
Please include your order number and any relevant details so your request can be reviewed more efficiently.