Refund policy

Effective date: March 29, 2026
Last updated: March 29, 2026

At PARTS ISLAND, we value our customers and aim to provide fair, consistent, and professional service in connection with every order. In order to preserve product integrity, maintain accurate inventory control, prevent misuse, and keep pricing as competitive as possible, all returns, refunds, exchanges, cancellations, and related claims are subject exclusively to the terms set forth in this Return & Refund Policy.

By placing an order with PARTS ISLAND through our website, Shopify store, invoice, direct checkout link, or any related sales channel operated by us, you acknowledge that you have read, understood, and agreed to this Policy in full. This Policy applies to all purchases unless otherwise required by applicable law.

1. General Return Policy

All sales made by PARTS ISLAND are considered final unless a return, refund, replacement, exchange, or store credit is expressly approved by us in writing. The existence of this Policy does not mean that every item is automatically eligible for return. Rather, it establishes the rules, conditions, timeframes, and procedures under which PARTS ISLAND may review and, where appropriate, approve a post-purchase request.

We reserve the right to deny any request that does not comply with this Policy, including any request submitted outside the applicable reporting period, any return sent without authorization, and any item returned in a condition different from that in which it was originally shipped.

2. Return Request Window

Any request for a return, refund, exchange, replacement, order discrepancy review, missing item claim, damage claim, or defect claim must be submitted to PARTS ISLAND within 14 calendar days of the date the shipment is marked as delivered by the carrier.

If an item is claimed to be missing, incorrect, damaged, or defective, notice must be provided within that same 14-day period. Requests submitted after the expiration of this reporting period may be declined without further review, except where a longer period is required by applicable law.

3. Return Authorization Required

No item may be returned to PARTS ISLAND without prior written authorization from us.

Before sending any item back, you must contact us and receive return approval instructions. Any return sent without prior authorization, any return sent to an address not specifically designated by PARTS ISLAND, or any refused or unauthorized delivery may be rejected, refused, discarded, or returned to sender at your expense.

Issuance of return authorization does not guarantee approval of a refund. It only means that we have agreed to inspect the item. Final eligibility for refund, replacement, exchange, or store credit remains subject to inspection and compliance with this Policy.

4. Condition of Returned Items

To be considered for return approval, any returned item must be received by PARTS ISLAND in original, complete, resalable condition, unless the return is being reviewed solely due to verified shipping damage or a confirmed defect.

Returned items must:

  • be unused, uninstalled, and unmodified;
  • be free of wear, damage, residue, contamination, or signs of use;
  • include all original packaging, inserts, labels, manuals, accessories, hardware, and protective materials;
  • not be altered, marked, painted, cut, programmed, registered, activated, or tampered with;
  • be returned in a condition that allows immediate inspection and, where applicable, restocking.

If a returned item is incomplete, used, installed, damaged after delivery, altered, or otherwise not in resalable condition, PARTS ISLAND may, in its sole discretion, deny the return, reduce the refund amount, charge a restocking fee, or return the item to you at your expense.

5. Non-Returnable and Final Sale Items

Unless otherwise required by law, the following items are not eligible for return, refund, or exchange:

  • items marked as Final Sale, Clearance, Closeout, Liquidation, or similar;
  • custom, special-order, made-to-order, or personalized items;
  • items that have been installed, used, programmed, altered, or modified;
  • electrical, electronic, or technical items once installed, connected, or activated;
  • consumable products, fluids, chemicals, adhesives, compounds, lubricants, or similar materials;
  • items missing original packaging, documentation, serial tags, or identifying labels;
  • digital goods, downloadable products, gift cards, service fees, rush fees, and shipping charges;
  • items returned due to buyer error, including but not limited to ordering the wrong part, wrong size, wrong variant, wrong finish, or wrong quantity, unless PARTS ISLAND elects to approve the return as a courtesy.

PARTS ISLAND reserves the right to identify additional non-returnable items on product pages, at checkout, in order confirmations, or in direct written communication.

6. Customer Responsibility for Product Selection

It is the customer’s responsibility to verify, prior to purchase and prior to installation or use, that the item ordered is correct, compatible, suitable, and appropriate for the intended purpose.

PARTS ISLAND is not responsible for losses arising from incorrect part selection, compatibility assumptions, mistaken orders, installation errors, or reliance on information not expressly confirmed by us in writing. A product that is correctly supplied but incorrectly ordered by the customer is not considered defective, damaged, or mis-shipped.

Any return request based on customer ordering error may be denied or approved only subject to this Policy, including applicable restocking fees, shipping deductions, and return shipping responsibility.

7. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, you must notify PARTS ISLAND within 14 calendar days of delivery by emailing info@partsisland.com.

To process such a request, we may require:

  • your order number;
  • your full name and contact details;
  • photos of the outer package;
  • photos of the shipping label;
  • photos or video clearly showing the issue;
  • a written description of the problem;
  • any serial number, part number, or identifying information on the product;
  • confirmation that the product has not been installed, altered, or misused.

Failure to provide sufficient supporting information may result in denial of the claim. PARTS ISLAND reserves the right to request additional documentation, troubleshooting steps, carrier claim cooperation, or return of the item before making a final decision.

8. Inspection and Final Determination

All return requests and returned items are subject to review, verification, and inspection by PARTS ISLAND.

We reserve the right to determine, in our sole but reasonable discretion, whether:

  • the item is defective;
  • the item was damaged in transit;
  • the wrong item was shipped;
  • the item was used, installed, or altered after delivery;
  • the item is incomplete;
  • the return falls within the terms of this Policy;
  • the appropriate remedy, if any, is a refund, replacement, exchange, store credit, or denial.

Our inspection findings will govern the outcome of the request, except to the extent limited by mandatory law.

9. Refunds

If PARTS ISLAND approves a refund, the refund will ordinarily be issued to the original payment method used at checkout. If the original payment method is unavailable, expired, restricted, or otherwise unusable, we may issue store credit or an alternative form of reimbursement at our discretion, unless otherwise required by law.

Approved refunds may exclude or deduct, where applicable:

  • original shipping charges;
  • expedited shipping charges;
  • special handling fees;
  • return shipping costs;
  • restocking fees;
  • payment processing losses, where legally permitted;
  • costs associated with missing parts, damaged packaging, or diminished item value.

PARTS ISLAND does not refund original shipping charges for orders that were successfully shipped and delivered, unless the return is due solely to our verified error.

If an order qualified for free shipping and is later returned, we reserve the right to deduct our actual outbound shipping cost from the refund amount.

10. Restocking Fee

Approved returns that are not the result of a verified PARTS ISLAND shipping error or a confirmed product defect may be subject to a restocking fee of up to 25% of the purchase price.

This fee may be applied to cover inspection, testing, administrative handling, packaging loss, inventory reprocessing, and resale value reduction. The decision to waive a restocking fee in one instance does not obligate PARTS ISLAND to waive it in any future instance.

11. Return Shipping

Unless PARTS ISLAND expressly states otherwise in writing, the customer is solely responsible for all return shipping costs, packaging costs, insurance costs, and risk of loss during transit back to us.

We strongly recommend that all returns be shipped using a trackable and insured service. PARTS ISLAND is not responsible for returned items lost, delayed, stolen, misdelivered, or damaged during return transit.

A return is not considered received until it is physically delivered to the return location designated by PARTS ISLAND and can be matched to an authorized return request.

12. Refused, Undeliverable, or Abandoned Shipments

If a shipment is refused, abandoned, returned as undeliverable, or sent back because of an incorrect address provided by the customer, PARTS ISLAND may deduct all applicable outbound shipping costs, return shipping costs, handling charges, and carrier fees from any refund or store credit.

If the package is not recoverable or if return charges exceed the recoverable value of the order, no refund may be issued.

13. Exchanges

PARTS ISLAND does not guarantee exchanges. If we choose to approve an exchange, the request will remain subject to product availability, inspection, and all conditions otherwise applicable to returns under this Policy.

We may require that the original item be returned and approved before a replacement item is shipped. Any difference in price, shipping cost, taxes, or fees must be paid by the customer before the exchange is completed.

14. Order Cancellations

Orders placed with PARTS ISLAND are processed promptly. For that reason, cancellation requests cannot be guaranteed once an order has been submitted.

If you request cancellation, we may attempt to stop processing; however, cancellation is effective only if confirmed by us in writing. If an order has already entered processing, sourcing, packaging, or shipment, cancellation may be denied or made subject to fees, deductions, or non-refundable costs already incurred.

Custom, made-to-order, special-order, and allocated products are generally non-cancellable.

15. Promotions, Bundles, and Free Shipping Thresholds

If an order included a promotional discount, bundle pricing, free gift, or free shipping threshold, and part of that order is later returned, PARTS ISLAND reserves the right to recalculate the order based on the items kept.

This may reduce the refund amount. Any free gift or bonus item associated with the returned order may also need to be returned unused, or its retail value may be deducted from the refund.

16. Manufacturer Warranty Claims

Certain products may be covered by a manufacturer warranty rather than a seller return remedy. In such cases, PARTS ISLAND may direct the customer to the manufacturer or supplier for warranty evaluation, replacement, repair, or technical support.

Where appropriate, this may be the exclusive remedy available for that issue unless otherwise required by law.

17. Chargebacks and Payment Disputes

If you have an issue with your order, you agree to contact PARTS ISLAND first at info@partsisland.com before filing a chargeback or payment dispute, so that we have an opportunity to review and attempt to resolve the matter.

Filing a chargeback does not automatically entitle you to a refund, and it does not eliminate your obligation to comply with this Policy. PARTS ISLAND reserves the right to dispute chargebacks, provide supporting evidence to the payment processor, recover merchandise, and refuse future transactions where a chargeback is believed to be abusive, premature, or filed in bad faith.

18. Abuse, Fraud, and Policy Misuse

To protect our business and our customers, PARTS ISLAND reserves the right to refuse any return, refund, exchange, replacement, or future order where we reasonably suspect:

  • fraud;
  • item substitution;
  • tampering;
  • false damage claims;
  • false defect claims;
  • excessive return activity;
  • misuse of the Policy;
  • resale abuse;
  • chargeback abuse;
  • abusive, threatening, or bad-faith conduct.

Nothing in this section limits our right to investigate suspected misconduct or cooperate with carriers, insurers, payment processors, marketplaces, manufacturers, or law enforcement where appropriate.

19. Store Credit

At our sole discretion, PARTS ISLAND may offer store credit instead of a refund. Where store credit is offered and accepted, it may be subject to separate conditions, including non-transferability and use only on future purchases through PARTS ISLAND.

Issuance of store credit in one case does not establish a precedent requiring the same remedy in any later case.

20. Processing Time

Once an authorized return has been delivered to us, please allow a reasonable period for intake, inspection, and decision-making.

If approved, refunds are generally processed within 5 to 15 business days after final approval. Banking institutions, card issuers, and payment providers may require additional time before the refunded amount appears in your account.

21. Limitation of Remedy

To the fullest extent permitted by law, the remedies described in this Policy are the sole and exclusive remedies available with respect to returns, refunds, exchanges, and order-related disputes.

PARTS ISLAND shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to labor costs, installation costs, removal costs, loss of use, loss of profits, loss of opportunity, or third-party expenses arising out of or related to any product purchased from us.

Where liability cannot be lawfully excluded, our maximum liability shall not exceed the amount actually paid to PARTS ISLAND for the specific item giving rise to the claim.

22. Policy Changes

PARTS ISLAND reserves the right to modify, revise, update, or replace this Return & Refund Policy at any time, without prior notice, subject to applicable law. The version in effect at the time your order was placed will generally apply to that order unless a later version is required by law or expressly adopted by us.

23. Contact Information

For all return, refund, exchange, damage, or defect inquiries, please contact:

PARTS ISLAND
Email: info@partsisland.com